Privacy Policy

Information We Collect

Information Provided by Users

When you register an account, make a deposit, withdraw funds, or contact our support team, we may collect information you provide directly. This typically includes details such as your name, date of birth, email address, telephone number, and payment information. We may also need to collect additional documentation to verify your identity and ensure compliance with regulatory requirements.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you visit or use our website. This can include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. This information helps us understand how our services are used and allows us to improve the overall user experience.

How Information Is Used

We use the information we collect for several purposes. Primarily, it enables us to create and manage your account, process transactions, provide customer support, and deliver the gaming services you request. We may also use this data to personalise your experience, inform you about new games, bonuses, or promotions, and maintain the security and integrity of our platform. Additionally, data may be used for analytical purposes to understand user behaviour and improve our offerings.

Data Sharing

Information may be shared with service providers where necessary to operate our casino platform. These trusted partners assist with payment processing, game provision, hosting, marketing, and analytical services. We ensure that any third parties we work with are bound by appropriate confidentiality obligations and are only permitted to use your data for the specific purposes we instruct. We do not sell your personal information to third parties for their own marketing purposes.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and improve your experience. These technologies help us remember your preferences, maintain your session, analyse site traffic, and provide personalised content. You may adjust your browser settings to refuse cookies; however, doing so may affect your ability to use certain features of the website.

Data Retention

We retain your information only for as long as reasonably required to fulfil the purposes for which it was collected, or as needed to meet legal and regulatory obligations. Once the need for retention ends, we take steps to securely delete or anonymise your data.

Data Security

We take the protection of your information seriously and implement reasonable technical and organisational measures designed to prevent unauthorised access, accidental loss, or misuse of your data. While we strive to use appropriate security safeguards, please be aware that no method of electronic transmission or storage is completely secure.

User Privacy Requests

You may contact us at any time regarding your personal information. This includes making requests related to accessing, updating, correcting, or deleting the data we hold about you. Our customer support team is available to assist with such requests and any other privacy-related questions you may have.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so that you remain informed about how we collect, use, and protect your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

This Privacy Policy is specific to Electric Wins Casino and forms part of our overall terms of service. If you have any questions about how we handle your data, please do not hesitate to contact our support team.